🧠 Frequently Asked Questions (FAQ)

Welcome to Slux Web Development’s FAQ page! Here you’ll find answers to the most common questions about our digital products, web services, and support. If you need more assistance, feel free to contact us anytime.

🔹 1. What does Slux Web Development offer?

We specialize in digital products and professional web services, including:

• Website templates

• Website design & development

• Website setup and customization

• E-commerce store setups

• Digital tools, guides, and resources

🔹 2. Do you offer physical products?

No. We only sell digital products and online services. Everything is delivered electronically.

🔹 3. How do I receive my digital product after purchase?

Once your payment is confirmed, your digital download or service confirmation will be delivered via:

• Email

• Download link

• Member/client portal (for certain services)

Most digital products are delivered instantly.

🔹 4. How long do services take to complete?

Service timeframes depend on the package or project. Typical timelines are:

• Basic setups: 1–3 business days

• Website development: 3–14 business days

• Custom projects: As agreed upon during consultation

We will always communicate the timeline clearly before starting.

🔹 5. Do you offer refunds?

Because our products are digital:
❌ Digital products are non-refundable.

For services:
✔ Refunds may be possible only if work has not started yet.
Once development or customization begins, partial refunds may apply depending on the progress.

🔹 6. Can I request revisions on my project?

Yes! All service packages include a set number of revisions.
Extra revisions or additional features may cost extra. This will always be discussed with you beforehand.

🔹 7. I made a mistake with my order. What should I do?

Contact us immediately at sluxweb.development.@gmail.com with your order number.
If work has not started, we can make changes.

🔹 8. What if I didn’t receive my digital product?

Please check your:

• Email spam/junk folder

• Email spelling in your order

• Order confirmation page

If you still can’t find it, contact us — we’ll resend it right away.

🔹 9. Do you work with international clients?

Yes! Our services and digital products are available worldwide.

🔹 10. Are your digital products customizable?

Most templates and tools are fully customizable.
If you need help customizing, we offer support and paid customization options.

🔹 11. Can you build my website from scratch?

Absolutely! We offer custom website design and development packages tailored to your business needs.

🔹 12. How do I contact support?

You can reach us at:
📧 Email: sluxweb.development@gmail.com
🕒 Response Time: Typically within 24 hours (business days)

🔹 13. Do you store my payment information?

No. All payments are processed securely through trusted payment gateways.
We never store your card details.

🔹 14. What payment methods do you accept?

Depending on your region, we support:

• Debit & credit cards

• Yoco

• PayFlex

• Other secure options

🔹 15. Will I own my final website?

Yes, after the project is completed and paid for, you receive full ownership and access to your website.